Derek has been a fantastic help to Lucy and I in explaining the mortgage process and making informed decisions on big life choices. He has been available at every second we have needed him, with a friendly and conversational nature. He has turned around all requests, information and paperwork very very quickly. We will definitely be picking up the phone to Derek when we make our next move and could not recommend him enough - he has made the entire process feel very streamlined and not at all stressful. Thanks for all your support and help Derek!